Shipping policy

Shipping Policy

Trade name: Pinnacle Logistics Housing LIMITED

Phone number: +44 7532592686

Email:DependableDes68@outlook.com

Physical address: 83 Great Western Road, LOPCOMBE CORNER SP5 0WD, United Kingdom

Thank you for shopping with us!

To serve you better, we will begin to process your order immediately once you click the Submit Order Button.

1. Shipping

1.a) We ship to most countries in the world via:

  • Standard shipping: Free
  • Expedited shipping: $24.9

1.b) When you place your order, you will get an approximate delivery time based on the availability of your items. Delivery date estimates will appear on the order page, depending on your chosen shipping method.

1.c) Please note that the delivery dates on your order page are approximate and for guidance purposes only. Actual delivery dates may vary.

2. Shipping Procedure, Tracking Number, and Insurance

2.a) Our goal is to offer the best shipping options no matter where you live. We deliver to hundreds of customers globally every day and strive to provide you with the highest level of services. The time frame of an order delivery is divided into two parts:

  • Processing time: 1-3 business days
  • Shipping time:
    • Standard Shipping: 7-21 business days
    • Expedited Shipping: 4-7 business days

2.b) Once your order is shipped, we will send you a tracking number via email. Please note that it may take up to 1-2 days for the tracking number to be updated online.

2.c) All orders are insured against loss. In the unfortunate event that your item is lost during transit, please contact us so we may provide you with a full refund.

3. Returns, Refunds, and Exchanges

3.1 Returns

We accept returns on most products within 14 days for products that HAVE NOT BEEN USED, WORN, or ALTERED and with ALL tags and/or stickers attached, accompanied by the original sale receipts.

3.2 Exchanges

1.a) All exchange notices must be received within 21 days of receiving your order. We will do our best to fulfill your exchange request.

1.b) If your desired replacement item is no longer available, we will help you find another item you like or process a refund if the item falls within our return policy.

1.c) Special offers are not refundable or exchangeable.

1.d) For size issues, we can exchange the item only once for the same item you bought.

3.3 Returns and Exchanges Procedure

1.a) To return or exchange your order, you must take reasonable care of them and return them unused and in their original condition within 30 days from the original delivery address. We recommend asking the shipping carrier for proof of posting and insuring the return shipment, as you are responsible for the items until we receive them at our warehouse.

1.b) In case of dispute, retain proof of sending. Without this, we cannot process an exchange if the returned items are not received. Contact us for a return address.

1.c) All returns must be received by our office within 30 days of receiving your order. Choose your shipping method accordingly. You are responsible for all costs incurred in returning the item to us.

1.d) For returns, we will process your refund within 14 days of receiving the returned product. Refunds will be issued through the original method of payment. Please note that original shipping charges are non-refundable.

1.e) For exchanges, we will ship the desired product within 14 days of receiving the returned product as per our shipping policy.

4. Damaged or Defective Goods

1.a) We are committed to selling only high-quality products, employing several quality checks before shipment.

1.b) If you receive a damaged or defective product, contact us within 14 days of receiving the order for eligibility for a free exchange or full refund.

1.c) For refunds on damaged or defective products, we will issue your refund within 14 days of receiving the item. Refunds will be issued through the original method of payment.

1.d) For replacements, we will ship a new replacement product within 14 days of receiving the damaged or defective product as per our shipping policy.

5. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central government or other competent authorities.

6. Entire Agreement

This Shipping, Returns & Exchanges Policy, and other notices on our website constitute the entire agreement between us and you concerning the purchase and supply of products.

7. Contact Us

If you have any questions concerning our Shipping, Returns & Exchanges Policy, please feel free to contact us. Customers will only be charged once for shipping costs (this includes returns); no restocking fee will be charged for the return of the product.